Refund policy
Prevo Return & Refund Policy
Last Updated: June 2026
Policy Summary
| Item | Policy |
|---|---|
| Return window | 90 days from delivery date |
| Satisfaction guarantee | Requires a minimum 30-day consistent-use trial |
| Item condition | Complete, undamaged, all original components included |
| Return shipping | Customer's responsibility unless item is defective or incorrect |
| Restocking fee | None |
| What gets refunded | Full product price (original shipping non-refundable on satisfaction returns) |
| Refund timing | 5–10 business days after we receive and inspect the item |
| Defective or wrong item | We cover return shipping and issue a full refund |
Our Guarantee
We stand behind Prevo with a 90-day satisfaction guarantee. Back relief through disc rehydration comes from consistent daily use, so we ask that you give the device an honest trial of at least 30 days before requesting a satisfaction refund. If you've used Prevo daily for 30 days or more and haven't experienced a meaningful improvement in your back pain or mobility, contact us and we'll make it right.
To keep this guarantee fair for everyone, satisfaction refunds require a brief account of how you used the device — how often, over what period, and what results (or lack of results) you experienced. This isn't a hurdle; it helps us improve the product and confirms the device was given a genuine trial.
Return Eligibility
To qualify for a return and refund, all of the following must be met:
- Return request submitted within 90 days of confirmed delivery date
- For satisfaction returns: device used consistently for a minimum of 30 days, with a brief usage account provided
- Item is complete — all original components included, with no damage from misuse
- Your order number is provided with the return request
- Item was purchased directly through getprevo.com
How To Initiate a Return
Step 1 — Email info@getprevo.com with subject line: RETURN REQUEST — [Your Order Number]
Step 2 — Include your full name, order number, and a brief note on how you used the product and your experience with it.
Step 3 — Wait for our approval email before shipping anything back. Unauthorized returns will not be accepted.
Step 4 — Ship the item to the address provided in our approval email using a tracked shipping method. Return shipping is the customer's responsibility for satisfaction returns.
Step 5 — Once we receive and inspect the item, your refund will be processed within 5–10 business days to your original payment method.
Defective or Incorrect Items
If you receive an item that is defective, damaged in transit, or different from what you ordered, contact us at info@getprevo.com within 7 days of delivery with your order number and photos. We will provide a prepaid return label at no cost and issue a full refund including your original shipping cost, or send a replacement — your choice.
Refund Processing
Refunds are issued to the original payment method only. For satisfaction returns, the refund covers the product price; original shipping is non-refundable. Processing time after inspection is 5–10 business days. Your bank or card issuer may require additional time to post the credit to your account.
Non-Eligible Returns
- Satisfaction requests where the device was not used for the minimum 30-day trial period
- Items returned incomplete or missing original components
- Items physically broken through misuse or intentional damage
- Requests submitted after the 90-day window
- Items purchased through third-party retailers or marketplaces