Refund policy
Last Updated: May 2026
Policy Summary
| Item | Policy |
|---|---|
| Return window | 90 days from delivery date |
| Item condition | Must show no signs of damage or misuse |
| Return shipping | Customer's responsibility unless item is defective |
| Restocking fee | None — we stand behind our product |
| What gets refunded | Full product price |
| Refund timing | 5–10 business days after we receive the item |
| Defective or wrong item | We cover return shipping and issue full refund |
Our Guarantee We offer a full 90-day money back guarantee. If you use Prevo consistently and do not experience a meaningful improvement in your back pain or mobility, contact us for a complete refund. No lengthy explanations required. We only ask that you give the device an honest trial — back relief from disc rehydration takes consistent daily use and we want you to have enough time to see real results.
Return Eligibility To qualify for a return and refund, the following conditions must be met:
- Return request submitted within 90 days of confirmed delivery date
- Item is not physically damaged or broken through misuse
- Your order number is provided with the return request
- Item was purchased directly through getprevo.com
How To Initiate a Return
Step 1 — Email info@getprevo.com with subject line: RETURN REQUEST — [Your Order Number]
Step 2 — Include your full name, order number, and a brief note on your experience with the product.
Step 3 — Wait for our approval email before shipping anything back. Unauthorized returns will not be accepted.
Step 4 — Ship the item to the address provided in our approval email using a tracked shipping method.
Step 5 — Once we receive and inspect the item, your refund will be processed within 5–10 business days to your original payment method.
Defective or Incorrect Items If you receive an item that is defective, damaged in transit, or different from what you ordered, contact us at info@getprevo.com within 7 days of delivery with your order number and photos. We will provide a prepaid return label at no cost and issue a full refund including your original shipping cost, or send a replacement — your choice.
Refund Processing Refunds are issued to the original payment method only. Processing time after inspection is 5–10 business days. Your bank or card issuer may require additional time to post the credit to your account.
Non-Eligible Returns
- Items physically broken through misuse or intentional damage
- Requests submitted after the 90-day window
- Items purchased through third-party retailers or marketplaces