Privacy policy

Last Updated: May 2026

Who We Are Prevo is a Canadian-registered ecommerce business operating getprevo.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights. By using our website or placing an order, you consent to the practices described here.

Information We Collect

Information You Provide

  • Name, email address, shipping address, and phone number when placing an order
  • Payment details — processed securely by our payment provider. We do not store full card numbers.
  • Communications you send us including support emails and return requests

Information Collected Automatically

  • IP address, browser type, device type, and operating system
  • Pages visited, time on site, and referring URLs via cookies and analytics tools
  • Advertising interaction data via Meta Pixel and similar tracking technologies

How We Use Your Information

  • To process, fulfill, and ship your orders
  • To send order confirmations, shipping notifications, and tracking updates
  • To respond to customer service and return requests
  • To run retargeting advertising campaigns on Meta (Facebook/Instagram) and other platforms
  • To send marketing emails if you have opted in or made a purchase — unsubscribe anytime
  • To improve our website and product experience
  • To comply with legal and tax obligations

Cookies & Advertising Tracking We use cookies and tracking technologies including the Meta Pixel to measure ad performance and serve targeted ads to people who have visited our site. By using getprevo.com you consent to this tracking. You may opt out through your browser settings or via the Meta ad preferences tool, but doing so may affect site functionality.

Information Sharing We do not sell your personal information. We share your data only with:

  • Fulfillment and shipping partners — name and address only, to ship your order
  • Payment processors — to securely handle transactions
  • Advertising platforms (Meta, Google) in hashed or anonymized form for ad targeting
  • Analytics and email service providers who help us operate our business
  • Legal authorities when required by applicable law

Data Retention Order and customer data is retained for a minimum of 7 years in accordance with Canadian tax law. You may request deletion of your personal data by emailing info@getprevo.com. Data required for tax or legal purposes cannot be deleted before the minimum retention period expires.

Your Rights Under PIPEDA and applicable provincial privacy law, you have the right to access, correct, or request deletion of your personal data. US residents in applicable states have additional rights including the right to know and the right to opt out of data sale — we do not sell data. Submit requests to info@getprevo.com.

Security We use SSL encryption and industry-standard security measures. No online system is completely secure. We are not liable for unauthorized access resulting from circumstances beyond our reasonable control.

Policy Changes We may update this policy at any time. The updated date will be posted at the top. Continued use of our site after changes constitutes acceptance.